Customer care department
0818 505 505
Customer Care Department,
If you are unhappy with the way we have dealt with your complaint, you may be able to refer to the Financial Ombudsman.
European Commission's Dispute Resolution
If you have taken a product out online with AXA and are unhappy with the product or service you have received, you can also use the European Commission's Online Dispute Resolution platform to make a complaint.
The purpose of this platform is to identify a suitable Alternative Dispute Resolution provider and we expect that this will be the Financial Services Ombudsman's Bureau
Please be aware that the Financial Services Ombudsman will only be able to consider your complaint after AXA have had the opportunity to consider and resolve this.